(c) Excluding the number of complaints by patients, identify and briefly explain
2021-04-25
(c) Excluding the number of complaints by patients, identify and briefly explain THREE quantitative
non-financial performance measures that could be used to assess the ‘quality of service’ provided by the
Dental Health Partnership. (3 marks)
正確答案:(c) In order to assess the quality of patient care provided by the Dental Health Partnership the following performance measuresmight be used:– The percentage of ‘on time’ treatment of those patients who arrived prior to their appointment time would provid
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